FAQ

There are two ways that you can purchase from us:

“IN STOCK”   ITEMS:
These items are available for delivery immediately. (1-3 days delivery). Items can be found under the
“In Stock”  Tab on our Website.

PRE-ORDER ITEMS:
Orders are placed directly with our difference suppliers. Orders do take +/- 2 to 3 weeks.

Please take note with regards to Pre-Orders:    If your items is on “pre-order” within approximately 2-3 weeks. In some cases, this time may need to be extended due to high demand of products still being in production or delays in transit. Both cases which we cannot predict, nor control. We will then therefore offer you the opportunity to wait an extra 2 weeks, choose and alternative in stock item, or we will be happy to refund.

EXCHANGES/RETURNS:

Should you not be happy with your purchase, the item must be returned within 7 days from date of delivery at a cost to the buyer, a credit note will be issued.  We do not offer cash refunds.

Sale items cannot be returned or refunded.

CONTACT US

If you have any questions on how to return your item to us, contact us.
Email: sam@amelialilly.co.za /  Whatsapp: 0624617255