FAQ

There are two ways that you can purchase from us:

IN STOCK ITEMS:
These items are available for delivery immediately. (1-3 days delivery). Items can be found under the
“In Stock” Tab on our Website.

PRE-ORDER ITEMS:
Orders are placed directly with our difference suppliers. Orders do take +/- 2 to 3 weeks.

Please take note with regards to Pre-Orders: If your items is on “pre-order” within approximately 2-3 weeks. In some cases, this time may need to be extended due to high demand of products still being in production or delays in transit. Both cases which we cannot predict, nor control. We will then therefore offer you the opportunity to wait an extra 2 weeks, choose and alternative in stock item, or we will be happy to refund.

RETURN POLICY

If you are not entirely satisfied with your purchase, you can exchange it for another item. Regrettably no refunds, unless the item is defective, in which case the item must be returned within 3 business days.

RETURNS

You have 3 business days to return an item, from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it and still with the tag on. 

REFUNDS

Regrettably no refunds, unless the item is defective, in which case the item must be returned within 3 business days. 

SHIPPING

You will be responsible for paying for your own shipping costs for returning or exchanging your item.
Shipping costs are non-refundable. 

CONTACT US

If you have any questions on how to return your item to us, contact us.
Email: sam@amelialilly.co.za /  Whatsapp: 0624617255 

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